Booking Terms & Conditions

Below is a summary of some of our key Booking Terms & Conditions to help you understand how our services operate. A full copy of our detailed Terms & Conditions will be emailed to you upon booking. By confirming your booking with I Tidy Homes, you acknowledge that you have read, understood, and agree to our Terms & Conditions.

Payment

Payment is due on the same day as your service via bank transfer or credit card. Payments may also be made before your scheduled appointment and are highly recommended for clients who book regular weekly, fortnightly, or monthly services.

An invoice will be emailed to you prior to your booking, outlining your service details, available payment options, and all the information required to complete your payment. Please note that credit card processing fees apply and will be clearly displayed on your invoice.

NDIS Clients

For NDIS clients, invoices will be sent directly to your Plan Manager or Provider. Eligibility, funding arrangements, service approval, and pricing will be confirmed prior to your first booking.

No services will be carried out until funding approval and all required arrangements have been confirmed. This ensures everyone is clear on the services being provided and the associated costs before your Homemaker attends your home.

Arrival Times

As a mobile, service-based business, our team travels between homes throughout the day. While we always aim to arrive at your scheduled booking time, traffic conditions, travel distances, weather, and unforeseen delays can occasionally affect our arrival.

To allow for this, all bookings are scheduled with a 30-minute arrival window. For example, if your booking is scheduled for 9:00 am, our team may arrive anytime between 9:00 am and 9:30 am.

Your booked service time begins when we arrive at your home, not at the scheduled booking time. If, for any reason, we anticipate arriving outside of your 30-minute arrival window, your Homemaker will contact you as soon as possible to keep you informed.

Cancellations

As a small business, last-minute cancellations have a significant impact on our schedule and income. We have a strict cancellation policy and ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.

To help protect our business, we operate a Three-Strike Policy for repeated last-minute cancellations and late payments. While we understand that genuine illness or injury can occur, exceptions will only be considered occasionally and at the discretion of I Tidy Homes.

Late Payments

Payment is expected on the same day as your service. If payment has not been received within 2 business days of your booking, and we have not received any payment or communication regarding the outstanding invoice, a $50 late payment fee will be applied to your account.

Accounts with outstanding invoices may have all future bookings placed on hold until the outstanding balance has been paid in full. No further services will be provided while an invoice remains overdue.

For clients with regular ongoing bookings, please note that we cannot guarantee your preferred day or time will be held while your account is outstanding. Your regular booking allocation may be released to another client, and I Tidy Homes is under no obligation to reserve or reinstate your preferred booking once payment has been received.

Access to Your Home

Please ensure your home is ready for our arrival and that access is available at the scheduled start time. Any delays caused by restricted access, locked premises, or your home not being ready will be deducted from your booked service time.

Our time is valuable, and we often have back-to-back appointments throughout the day. To ensure we remain on schedule for all of our clients, we are not required to stay beyond your allocated booking time to make up for any delays experienced during your appointment.

This includes, but is not limited to, delays caused by restricted access, apartment fire alarms or evacuations, building drills, power outages, tradespeople carrying out renovations or maintenance, or any other interruption outside of our control.

Pets

For the safety of both our team and your pets, we kindly ask that all pets are safely secured outside or in a separate area of the home for the duration of your appointment.

Parking

Safe and convenient on-site parking, or parking close to your home, is a requirement of your booking. This allows us to safely and efficiently unload and pack away our products and equipment at the beginning and end of each visit.

If paid parking is required, the cost is the responsibility of the client and will be added to your service where applicable.

If there are any parking restrictions or concerns, please let us know before your appointment. If suitable parking cannot be provided, we may be unable to service your home.

Our Commitment

At I Tidy Homes, we're committed to providing a reliable, professional homemaking service to every client. These policies help us protect our small business, respect our team's time, and ensure we can continue delivering the high standard of care our clients expect.

Thank you for choosing I Tidy Homes. We appreciate your understanding, your support, and the trust you place in us to care for your home.

Please complete the enquiry form below, and I will be in touch personally at the earliest opportunity.

For the most direct and immediate response, please contact Elisha on 0403 888 612.

Alternatively, you can email itidyhomes@gmail.com. Please keep an eye on your junk or spam folder, as our response may occasionally be filtered there.